Nurse-1-1 Sub-Processors
Last Updated: November 13, 2023
This Nurse-1-1 Sub-Processors Page is incorporated into the Nurse-1-1 Data Processing Agreement (“DPA”) and Customer Terms of Service (“Agreement”). This page explains how Nurse-1-1 engages with Sub-Processors.
1. Infrastructure Sub-Processors
To help Nurse-1-1 deliver Services, we engage Sub-Processors to support our infrastructure. By agreeing to the DPA, you agree all of these Sub-Processors may have access to Customer and End-User Data.
| Third Party Sub-Processor | Purpose | Applicable Service | Data Access | US Data Center Sub-Processor Location: United States |
| Amazon Web Services, Inc | Hosting & Infrastructure | Used as an on-demand cloud computing platform and Data hosting provider | Customer & End-User Data | United States |
| Pusher Ltd. | Conversation & Chat Functionality | Used to support conversations/chat features in the Nurse-1-1 product | Encrypted Customer & End-User Data | United States |
| MailChimp | Email Functionality | Used for email | Customer & End-User Data | United States |
| Sendgrid | Email Functionality | Used for email | Customer & End-User Data | United States |
| Google LLC | Corporate use of Google’s GSuite services that include collaborative productivity apps, corporate email, shared calendars, online document editing and storage. | Used for internal operations and limited client communications and collaboration | Customer Data | United States |
| Hubspot | CRM | User for all Customer CRM functionality | Customer Data | United States |
| Mixpanel, Inc. | User Analytics | Used to provide analytics data regarding users’ interactions with our Site and Services. User data processed by Mixpanel, Inc. is retained for the duration set forth in the user’s (or its organization’s) agreement with Nurse-1-1. | Customer & End-User Data | United States |
2. Feature Specific Sub-Processors
Some of our features and integrations require the use of additional Sub-Processors. Some Sub-Processors will apply to you as a default, and some Sub-Processors will apply to you only if and when you opt-in. We will notify you before you turn on a feature or install an integration that requires support from an opt-in Sub-Processor where indicated in the table below.
| Third Party Sub-Processor | Purpose | Applicable Service | Data Access | US Data Center Sub-Processor Location: |
| DocuSign Inc., | Legal SaaS Provider | Used for the sending and signing of agreements | Customer Data | United States |
| OpenAI, LLC* | AI Products | Used for Nurse-1-1 AI Products | Customer & End-User Data | United States |
| Twilio, Inc.* | Calling Functionality | Used as a service which allows Nurse-1-1 calling | Customer & End-User Data | United States |
| Braintree (PayPal) | Payment services | Braintree provides a payment processing gateway. Information collected related to payments is sent from the user directly to Braintree, and is never stored or processed by Nurse-1-1. | Customer & End-User Payment card, email address, billing address | United States |
| Stripe | Payment services | Stripe provides a payment processing gateway. Information collected related to payments is sent from the user directly to Stripe, and is never stored or processed by Nurse-1-1. | Customer & End-User Payment card, email address, billing address | United States |
*You may choose not to use the functionality provided by our Sub-Processors marked with an asterisk above.
4. Updates to this Page
We may modify or amend this Nurse-1-1 Sub-Processors Page from time to time. If we make any material changes, as determined by Nurse-1-1, in the way in which personal data or non-personal data is collected, used or transferred, we will notify you of these changes by modification of this Nurse-1-1 Sub-Processors Page, which will be available for review by you on the Service. Your continued use of the Service after we make changes is deemed to be acceptance of those changes, so please check the Nurse-1-1 Sub-Processors Page periodically for updates.
For more information on Nurse-1-1’s Nurse-1-1 Sub-Processors, please email us at privacy@nurse-1-1.com